Femfighter aka Arra Fuentes
I'm an Incident Manager at Microsoft
Working at Microsoft has opened my eyes to endless possibilities and to truly embrace change.
As an Incident Manager, I get to partner with senior Technical Account Managers and Service Delivery Managers who provide mentoring and guidance to assist in further developing my career in the future.
As Incident Manager, I mainly focus on reactive cases which means every day is different. The variety enables me to develop new skills, absorb more knowledge and exposes me to challenging situations that enable me to push boundaries.
Working under pressure whilst still delivering customer satisfaction keeps me up on my toes and allow me to reach my full potential. Being acknowledged for my hard work truly motivates me to perform and go above and beyond of what is expected of me. Being an Incident Manager allows me to do just that.